Job Description

Overall Job Objective


First review of applications will be Monday, December 10, 2018.

The CJIS (Criminal Justice Information System) Supervisor class is responsible for performing both primary and secondary highly technical application or product support in one of two support areas:  System (includes Application, Database, Network, and Server); or Security (includes CJIS/Cyber Security, CCTV, and Access Control); and supervising a group of technical personnel.  Incumbents in this class will perform technical duties that require the highest skill level in multiple support areas based on the changing needs of the department, and supervise technical personnel.  Duties will include:  assessing, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems; controlling changes in system environments to ensure stable and reliable delivery of computer resources; supervising, coordinating, and mentoring staff; developing and analyzing data for the problem resolution and strategic planning; coordinating, leading, and/or participating in large-scale projects and activities related to Police Department and/or City computer and security systems; developing and implementing system monitoring strategies for problem resolution and strategic planning; implementing, maintaining, and monitoring systems and related subsystems; initiating and/or maintaining Incident Reports (IRs) using an online incident management system; installing and supporting hardware and/or software; preparing and/or updating system documentation; leading strategic and tactical planning activities; participating in determining the allocation of training resources; participating in the design, programming, installation, and/or implementation of information and physical security systems; planning, analyzing, designing, implementing, coordinating, and scheduling processes, procedures, and strategies for systems that function or communicate across multiple platforms; researching, evaluating, recommending, and implementing new technologies and/or packaged software; supporting computing processes executed across multiple platforms and/or networks; overseeing cellular data communications and associated security points of contact; and utilizing monitoring, forecasting, trend analysis, and/or reporting tools.  Incumbents in this class may function as the system security officer.  Individuals assigned this function are responsible for ensuring their respective agency personnel are in compliance with all applicable laws, rules, regulations, policies, and procedures governing the state and national criminal justice systems.  This class is also required to perform related duties as required.
Project/technical leadership duties may include:  analyzing business functions and making re-engineering recommendations to integrate technology; developing short- and long-range plans with customers; compiling budget, resource, and statistical information; developing and reviewing project documents; estimating task duration and complexity, developing work plans, and scheduling target completion dates; facilitating and/or leading project or technical meetings; identifying, budgeting, planning, organizing, coordinating, scheduling, and assigning project resources and tasks; informing customers and management of project status; leading project teams by coordinating efforts of team members, reviewing adherence to policies and procedures, and reviewing results with and motivating team members; and conducting risk assessment and planning business contingencies.
Duties may also include:  assisting in preparing the division budget and project budgets; coordinating with other governmental and business organizations and serving on planning committees with these organizations; examining specifications to ensure system integrity and conducting and/or attending walk-throughs to verify functional fit and customer satisfaction; implementing, maintaining, and monitoring major data storage media environments; implementing, maintaining and monitoring SIEM solutions; implementing, maintaining, and monitoring CCTV, and access control systems and writing Requests for Proposals (RFPs).
The CJIS Supervisor class is a working supervisor, and may also function as technical lead and/or business analyst that has responsibility for performing highly specialized work on multiple and/or more complex assignments in two or more of the technical support areas.  This class is distinguished by its increased responsibility for providing supervision, project leadership and/or project management for various projects.  This class is also the highest level of technical support available within the Police Systems technical structure and is expected to be able to resolve all problems except those that require vendor support changes.  A CJIS Supervisor interacts with customers on a frequent basis and represents all areas of responsibility, and assists customers in new project definition, prioritization, and preparation of project documents and management reports.  This class may also be involved in providing information or participating on Police Department or Citywide councils and steering teams and recommends Information Technology (IT) strategic and tactical planning and technical direction.  A CJIS Supervisor operates from established goals and objectives and is supervised by the CJIS Administrator or designee who reviews performance through observation of work in progress, conferences, reports, evaluation of results achieved, and customer and/or team feedback.  This class provides technical mentoring to Police Systems staff.  In addition, this class is responsible for researching, evaluating, recommending, and integrating new technology, and incumbents in this class assist management in planning, directing, and coordinating operational or procedural matters to meet goals and objectives.  Employees in this class are required to participate in team on call support 24 hours a day, seven days a week.  This class is FLSA exempt-administrative.

Qualifications & Requirements

Employee Values:  All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required.  Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Computer Science or a related field.  Extensive (5+ years) computer systems experience in at least one of the following support areas as designated by assignment:  Systems (includes Application, Database, Network, and Server); or Security (includes CJIS/Cyber Security, CCTV, and Access Control).
Special Requirements.  Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph and is required.  Must possess a valid Arizona Driver's License by hire date.
Substance Abuse Testing.  Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.
Preferred/Desirable Qualifications.  Supervisory, as well as technical or project leadership experience, is highly desirable.  The ideal candidate will have experience with oversight and/or project management of large security projects including CCTV and access control (Security Assignment).

Link to Job Description

Application Instructions

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