IT Engineer I - Application Support, Security and Desktop
This recruitment will be used to fill three vacancies in the Police Department. One position will be in the Application Support assignment one position in the Security assignment and one position in the Desktop assignment. This recruitment will be used to establish a Citywide list to fill possible future vacancies. First review of applications will be Monday, February 11, 2019.
The Information Technology (IT) Engineer I class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure within one of the technical support areas of Business Applications and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; Geographic Information System (GIS); Network; Security; Unified Communications; Server, Storage, and Backup; and Police Department-Information Technology (PDIT) Security.
Business Solutions Assignment: Gathers requirements and performs limited business analyst responsibilities for the single function or less-complex customer solutions, and independently performs application development, coding and configuration management in alignment with set standards. Creates, modifies, and maintains websites and web-based applications. Creates test scripts and follows quality assurance (QA) processes resulting in increased percentage of successful implemented changes and reduction in defects. Performs diagnostics and troubleshooting in support of designated applications including custom-built as well as Commercial Off the Shelf (COTS) solutions. The IT Engineer I is expected to have an excellent understanding of one or more of the business solutions supported, and is mentored by the IT Engineer II and III when complexity, risk, or criticality require. Areas included are Business Solutions and Application Development, and Business Analytics.
Enterprise Infrastructure Operations and Enterprise IT Assignment: Planning assessment, and proactive monitoring of platform and environment to meet performance and availability metrics and documenting actions they perform to improve skill transfer/knowledge transfer to secondary in support. Participates in standard testing practices and change management, serving as change owner where applicable and QA processes result in an increased percentage of successfully implemented changes and meet increased availability and performance metrics. Performs diagnostics and engages in troubleshooting for designated platforms and services. The IT Engineer I is expected to have an excellent understanding of one or more of the the technologies supported, and is mentored by the IT Engineer II and III when complexity, risk, or criticality require. Areas included are Database; Desktop and Mobile Services; Service Desk; Network; Security; Unified Communications; Server, Storage, and Backup; and PDIT Security.
The IT Engineer I class has regular customer interaction, which includes specific assignments and broad project issues for small- to medium-sized projects. This class is distinguished from an IT Engineer II by the latter's responsibility for independently performing highly-technical primary and secondary application or product support, and leading a medium- to large-scale project or multiple small- to medium-scale projects concurrently. The IT Engineer I class is distinguished from an IT Analyst II by its responsibility for independently performing primary and secondary technical application or product support; performing troubleshooting, analysis, coordination and resolution for more complex problems across a broad range of products and technologies; coordinating with other Information Technology Department (ITD) areas to resolve problems if necessary; and for leading small- to medium-sized projects. This class may have a high level of responsibility for the supported applications, products, and projects, and for the success of projects that they lead. This class provides technical and design guidance for projects and systems, and advanced technical guidance may be required from higher-level classes. This class provides technical leadership for one or more specific areas and may provide basic mentoring to IT Technicians and IT Analysts. Employees in this class are required to participate in team on-call support, 24-hours a day, seven-days a week. Some employees in this class may progress by noncompetitive promotion to IT Engineer II by participating in the Information Technology Department's Criteria-Based Development and Promotion Program and meeting specific criteria-based promotion requirements as outlined in the program. This class performs related duties as required. This class is FLSA exempt-computer professional. (Part-time employees in this class are FLSA nonexempt.)
About the Ideal Candidate: The ideal candidate will have experience supporting multiple applications in a law enforcement environment (Application Support Assignment). The ideal candidate will have experience supporting access control and CCTV software and systems (Security Assignment).
Please refer to the link below for the full job description.
- Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate's Degree in Computer Science, or a related field, such as Engineering or Geography (by assignment). Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Help Desk, Network, Security, Server, Service Desk, Telecommunications, or Web.
Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa (by assignment). Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required (by assignment). Must possess a valid Arizona Driver's License by hire or promotion date (by assignment).
Substance Abuse Testing. Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures (Police and Fire and Medical Department Assignments).
Preferred/Desirable Qualifications. Customer service and teamwork experience is highly desirable. Supervisory experience may be preferred (by assignment).
- Link to Job Description