IT Engineer I - Enterprise Infrastructure Operations and Enterprise IT Assignment
First review of applications will be Monday, November 23, 2020.
This vacancy is in the Police Department's Information Technology (IT) unit for the Enterprise Infrastructure Operations and Enterprise IT Assignment.
The Information Technology (IT) Engineer I class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure within one of the technical support areas of Business Applications and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; Geographic Information System (GIS); Network; Security; Unified Communications; Server, Storage, and Backup; and Police Department-Information Technology (PDIT) Security.
Common responsibilities and skills include: leadership skills such as performing independent judgment and decision-making especially related to diagnostics and troubleshooting with individual applications or infrastructure; providing quality written and verbal communications/presentations to customer areas in primarily small, yet formal settings; technical lead coordination of day-to-day activities of technical staff (by assignment); performing primary and secondary application or product support within one of the technical support areas of Applications and Web Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS; Network; Security; Unified Communications; Server, Storage, and Backup, and Police Department-Information Technology (PDIT) Security. This class may perform technical and/or project leadership for one or more small- to medium-scale projects. This class is also responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.
Common duties include: performing work on one or more assignments simultaneously such as configuration, development, integration, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; developing and analyzing data for the purposes of problem resolution and strategic planning; implementing, maintaining, and monitoring operating systems and related subsystems; participating in projects and leading small projects and activities related to City computer systems, data, and infrastructure; participating in the design of programs and installing and/or implementing information systems; designing, developing, and implementing processes, procedures, and strategies for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and/or networks; and utilizing forecasting, trend analysis, monitoring, and reporting tools. Project management duties including estimating task duration and complexity, developing work plans, and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members; reviewing adherence to policies and procedures; reviewing results with and motivating team members; and ensuring all work is done in alignment with City and IT long-term strategies. This class is also responsible for performing related duties as required.
Enterprise Infrastructure Operations and Enterprise IT Assignment: Planning, assessment, and proactive monitoring of platform and environment to meet performance and availability metrics and documenting actions they perform to improve skill transfer/knowledge transfer to secondary in support. Participates in standard testing practices and change management, serving as change owner where applicable and QA processes result in an increased percentage of successfully implemented changes and meet increased availability and performance metrics. Performs diagnostics and engages in troubleshooting for designated platforms and services. The IT Engineer I is expected to have an excellent understanding of one or more of the technologies supported, and is mentored by the IT Engineer II and III when complexity, risk, or criticality require. Areas included are Database; Desktop and Mobile Services; Service Desk; Network; Security; Unified Communications; Server, Storage, and Backup; and PDIT Security.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
- Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate's Degree in Computer Science, or a related field, such as Engineering or Geography (by assignment). Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Help Desk, Network, Security, Server, Service Desk, Telecommunications, or Web.
Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa (by assignment). Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required (by assignment). Must possess a valid Class D Arizona Driver’s License by hire or promotion date (by assignment).
Substance Abuse Testing. Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures (Police and Fire and Medical Department Assignments).
Preferred/Desirable Qualifications. Customer service and teamwork experience is highly desirable. Supervisory experience may be preferred (by assignment).
- Link to Job Description