IT Engineer I - Security and Desktop (Police)
This recruitment will be used to fill two vacancies in the Police Department. One position will be in the Desktop assignment one position in the Security assignment. This recruitment will be used to establish a Citywide list to fill possible future vacancies. First review of applications will be Monday, August, 10, 2020.
The Information Technology (IT) Engineer I class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure within one of the technical support areas of Business Applications and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; Geographic Information System (GIS); Network; Security; Unified Communications; Server, Storage, and Backup; and Police Department-Information Technology (PDIT) Security.
Desktop, Help Desk, and Service Desk Assignment: Provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for desktop applications, local desktop printing and peripherals, and mobile devices. Managing inventory of installed software, managing software licensing and creating policies and procedures for upgrades, and working with hardware and software vendors to verify timely product delivery and ensure desktop and mobile devices are installed and ready to operate. Provides telephone or e-mail support, troubleshoots and manages hardware, software, or network problems that can be resolved at first call, recognizes and escalates more difficult problems to tier two support, and logs call activity.
Security Assignment: Plan, assess, design, implement and proactively monitor and evaluate the security systems for City and PD applications. Monitor computer networks for security issues and investigate security incidents. Audit file changes such as updates, deletion, additions, and transfers. Perform risk analysis to identify any security issues that could lead to data loss. Prevent intrusions using current hardware and software. Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts. Implement/install security software and hardware into current and future network environments. Understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact. Research security trends to give recommendations for security enhancement to management. Define enterprise level security policies and actively enforce these procedures. Train and educate employees to understand security policies. Stay up to date on information technology security standards and trends.
The IT Engineer I class has regular customer interaction, which includes specific assignments and broad project issues for small- to medium-sized projects. This class is distinguished from an IT Engineer II by the latter's responsibility for independently performing highly-technical primary and secondary application or product support, and leading a medium- to large-scale project or multiple small- to medium-scale projects concurrently. The IT Engineer I class is distinguished from an IT Analyst II by its responsibility for independently performing primary and secondary technical application or product support; performing troubleshooting, analysis, coordination and resolution for more complex problems across a broad range of products and technologies; coordinating with other Information Technology Department (ITD) areas to resolve problems if necessary; and for leading small- to medium-sized projects. This class may have a high level of responsibility for the supported applications, products, and projects, and for the success of projects that they lead. This class provides technical and design guidance for projects and systems, and advanced technical guidance may be required from higher-level classes. This class provides technical leadership for one or more specific areas and may provide basic mentoring to IT Technicians and IT Analysts. Employees in this class are required to participate in team on-call support, 24-hours a day, seven-days a week. Some employees in this class may progress by noncompetitive promotion to IT Engineer II by participating in the Information Technology Department's Criteria-Based Development and Promotion Program and meeting specific criteria-based promotion requirements as outlined in the program. This class performs related duties as required. This class is FLSA exempt-computer professional. (Part-time employees in this class are FLSA nonexempt.)
About the Ideal Candidate: The ideal candidate will have experience supporting various hardware and software configurations in a law enforcement environment (Desktop Assignment). The ideal candidate will have experience supporting enterprise level security within a law enforcement environment (Security Assignment).
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
- Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate's Degree in Computer Science, or a related field, such as Engineering or Geography (by assignment). Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Help Desk, Network, Security, Server, Service Desk, Telecommunications, or Web.
Special Requirements. For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa (by assignment). Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required (by assignment). Must possess a valid Arizona Driver's License by hire or promotion date (by assignment).
Substance Abuse Testing. Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures (Police and Fire and Medical Department Assignments).
Preferred/Desirable Qualifications. Customer service and teamwork experience is highly desirable. Supervisory experience may be preferred (by assignment).
- Link to Job Description