Job Description

Overall Job Objective


This recruitment will be used to fill 2 current vacancies – One in the Police Department (Application Development/CAD Support) and one in the Fire Department (CAD Support).  This recruitment will also be used to create a Citywide list to fill future vacancies. First review of applications will be Monday, August 14, 2017. 

The IT (Information Technology) Engineer II class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure requiring an in-depth knowledge of the City's platforms and environment in support of meeting availability and performance goals.

Application Development: This assignment performs business analyst responsibilities for the targeted customer area.  Independently with little oversight, performs application coding and configuration management, and mentors other developers.  Excels at test scripts creation and quality assurance (QA) processes resulting in increased percentage of successful implemented changes and reduction in defects.  Performs complex diagnostics and troubleshooting in support of designated applications.  In applications, this individual may perform business analyst responsibilities for the business solutions area.  The IT Engineer II is expected to have a comprehensive understanding of one or more of the technologies supported, and mentors and actively shares this expertise with others.

Computer Aided Dispatch (CAD) Technical Support: This assignment includes performing the technical support for routine problems to significant technical issues or major outages that have to be resolved, logic and process improvement, and routine operation and maintenance for the CAD system. This position will primarily and independently perform the wide range of highly technical CAD support, which will involve working directly and closely with the management, Public Safety Dispatchers, and field personnel to identify and understand their operational issues, needs, and goals and to independently perform the technical work to meet the Department's operational requirements. 

Common duties include:  performing work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; assisting with research, evaluation, and implementation of new technologies and/or packaged software; installing and supporting hardware and/or software; preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; coordinating and mentoring staff; developing and analyzing data for problem resolution and strategic planning; implementing, maintaining, and monitoring systems and their related subsystems; participating in projects and/or leading small- to medium-scale projects and activities related to City computer systems, data, and infrastructure; participating in design, programming, installation, and/or implementation of information systems; planning, analyzing, designing, implementing, coordinating, and scheduling processes, procedures, and strategies for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and/or networks; and utilizing monitoring, forecasting, trend analysis, and/or reporting tools.  Ensures all work is done in alignment with City and IT long-term strategies.  This class is FLSA exempt-computer professional.

About the Ideal Candidate: The ideal candidate will have experience working, supporting, and/or developing Computer Aided Dispatch (CAD) systems and/or public safety applications.

Qualifications & Requirements

Employee ValuesAll employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required.  Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Computer Science or a related field, such as Engineering or Geography (by assignment).  Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas:  Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support.

Special Requirements.  For this position, an individual receiving a conditional offer of employment from the City of Mesa must pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and the Federal Bureau of Investigation prior to commencing employment with the City of Mesa (by assignment).  Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required (by assignment).  Must possess a valid Arizona Driver's License by hire or promotion date (by assignment)

Substance Abuse Testing.  Due to the safety and/or security sensitive nature of the assignment, individuals in this classification shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures (Police Department Assignment).

Preferred/Desirable Qualifications.  Good (1 - 3 years) project or technical leadership experience is highly desirable and may be required (by assignment).  Customer service and teamwork experience is also highly desirable.  Supervisory experience may be preferred (by assignment)

Link to Job Description

Application Instructions

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