Job Description

Overall Job Objective

Description/Duties

The current recruitment will be used to fill Public Safety 911 Operator and Police Dispatcher Trainee vacancies in the Mesa Police Department.  This recruitment will also establish Eligible lists that may be used to fill future vacancies.   Please review the Testing Process document for more information on testing dates and the testing process. 

The City of Mesa is excited to offer a one-time payment of $2,000 for all full-time employees and $1,000 for part-time benefited and part-time non-benefited employees who are active City Employees on Friday, December 31, 2021.  To receive this one-time payment, new employees must have started their employment on or before December 31, 2021.  This payment does not apply to seasonal employees.  Join our team and start to work in time to receive this one-time payment as well!
 


PUBLIC SAFETY 911 OPERATOR ($42,525.86 - $62,940.80 Annually) 


A Public Safety 911 Operator is responsible for receiving and evaluating calls from the public concerning crimes, fires, and medical emergencies.  Specific duties include:  evaluating calls for proper action; initiating Police response by obtaining information required for dispatching field units; and entering data into a computer as it is being received.  Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel.  A Public Safety 911 Operator enters abandoned vehicle information and performs vehicle registration, Driver's License, stolen vehicle, and wanted persons checks by utilizing a criminal justice information system.  This class performs related duties as required.

Public Safety 911 Operators work in the Police Communications Center, which is a twenty-four hour, seven days per week operation involving multi-agency dispatching and a valley-wide automatic aide system.  Typically, intense training to reach full performance usually takes five months.  As training progresses, employees are expected to demonstrate extensive communication skills, work independently, and to exercise good judgement under pressure.  The Public Safety 911 Operator can be distinguished from the Police Dispatcher by the latter's additional responsibility for Police dispatch duties.  This class is supervised by a Police Communications Shift Supervisor, who reviews work through observation on the job, meetings, and results achieved.  A Public Safety 911 Operator works rotating shifts that include nights, weekends, and holidays.  This class is FLSA nonexempt.

POLICE DISPATCHER TRAINEE ($44,644.59 - $66,081.60 Annually) 


A Police Dispatcher Trainee learns to perform the full scope of duties of a Mesa Police Dispatcher through a structured on-the-job training program tailored to each individual's experience, or lack of, in the areas of answering 911 calls and dispatching police services.  Incumbents are trained according to Mesa Police Department policies and operating procedures.  Duties include:  receiving calls from the public; evaluating the calls for proper action; and initiating Police response by obtaining information required for dispatching field units.  An employee in this class learns to dispatch messages and calls by voice and computer to Police units and to maintain radio contact with mobile units.  This class performs related duties as required.

This is a civilian trainee class that works in the Police Communications Center.  Training is provided by a Police Dispatcher on special assignment or a Police Communications Shift Supervisor.  Typically, intense training is provided for up to nine months for Police Dispatcher Trainees; however, additional training to reach full performance may be required.  As training progresses, employees are expected to demonstrate extensive communication skills and to exercise good judgement under pressure.  Employees in this class may progress by noncompetitive promotion to the classification of Police Dispatcher after successful completion of training and satisfactory performance.  A Police Dispatcher Trainee may be assigned to a day, swing, or graveyard shift on a regular, rotational basis that includes nights, weekends, and holidays.  This class is FLSA nonexempt. 

Please refer to the links below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions. 

Qualifications & Requirements

Employee Values:  All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

PUBLIC SAFETY 911 OPERATOR

Minimum Qualifications Required.  Graduation from high school or GED.  Any combination of training, education, or experience equivalent to good (1 - 3 years) experience in public contact or customer service experience.  Must successfully pass Criticall test prior to hire or promotion date.

Special Requirements.  Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required.  Candidates given a conditional job offer will be required to pass a psychological evaluation and hearing test.

Substance Abuse Testing.  Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement and random alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

Preferred/Desirable Qualifications.  Experience with computer data entry is desirable.  Bilingual speaking skills (English/ Spanish) are desirable.  Experience in the operation of a multiline phone system or radio communications system is desirable.

POLICE DISPATCHER TRAINEE 

Minimum Qualifications Required.  Graduation from high school or GED.  Any combination of training, education, and experience equivalent to at least one year of work experience handling 911 calls at a Primary Public Safety Answering Point (PSAP), also known as a 911 Center, or a Secondary PSAP; OR completion of the Mesa Police Department Public Safety 911 Operator classroom training program; OR any combination of training, education, or experience equivalent to considerable (3 - 5 years) experience in public contact or customer service experience.  Experience with computer data entry and/or in dealing with emergency traffic.  Must successfully pass Criticall test prior to hire or promotion date. 

Special Requirements.  Candidates given a conditional job offer will be required to successfully complete a hearing test.  Because of the confidential, sensitive nature of information handled, successful completion of a background investigation, polygraph testing, and psychological examination are required. 

Substance Abuse Testing.  Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures. 

Preferred/Desirable Qualifications.  Bilingual speaking skills (English/Spanish) are desirable.  Experience in the operation of a multiline phone system or radio communications system is desirable.

Link to Job Description

http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs3730.pdf

http://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs4550.pdf

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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