Job Description

Overall Job Objective

Description/Duties

The current recruitment will be used to fill Public Safety 911 Operator vacancies in the Mesa Police Department.  This recruitment will also establish Eligible lists that may be used to fill future vacancies.  Please review the Testing Process document for more information on testing dates and the testing process.

A Public Safety 911 Operator is responsible for receiving and evaluating calls from the public concerning crimes, fires, and medical emergencies.  Specific duties include:  evaluating calls for proper action; initiating Police and/or Fire and Medical response by obtaining information required for dispatching field units; and entering data into a computer as it is being received.  Calls and messages include routine reports, referral information, and emergency calls for assistance from citizens and public safety personnel.  A Public Safety 911 Operator enters abandoned vehicle information and performs vehicle registration, Driver's License, stolen vehicle, and wanted persons checks by utilizing a criminal justice information system.  Public Safety 911 Operators work in the Public Safety Communications Center which is a twenty-four hour, seven days per week operation involving multi-agency dispatching and a valley-wide automatic aide system.  Typically, intense training to reach full performance usually takes five months.  As training progresses, employees are expected to demonstrate extensive communication skills, work independently, and to exercise good judgment under pressure.

The Public Safety 911 Operator can be distinguished from the Public Safety Dispatcher by the latter's additional responsibility for Police or Fire and Medical dispatch duties.  This class is supervised by a Public Safety Communications Shift Supervisor, who reviews work through observation on the job, meetings, and results achieved.  A Public Safety 911 Operator works rotating shifts that include nights, weekends, and holidays.  This class is FLSA nonexempt. 
 

Qualifications & Requirements

Employee ValuesAll employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required.  Graduation from high school or GED.  Any combination of training, education, or experience equivalent to good (1 - 3 years) experience in public contact or customer service experience which may involve the operation of a multi-line phone system or radio communications system.  Certification of a typing speed of at least 35 net words per minute.

Special Requirements.  Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and polygraph is required.  Candidates given a conditional job offer will be required to pass a psychological evaluation and hearing test.  After hire, employees in this classification are required to successfully complete the Emergency Medical Dispatcher (EMD) certification training course.

Substance Abuse Testing.  Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement and random alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

Preferred/Desirable Qualifications.  Experience with computer data entry is desirable.  Bilingual speaking skills (English/ Spanish) are desirable.

Link to Job Description

http://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs3730.pdf

Application Instructions

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