Job Description

Overall Job Objective


This classification has been designated as a non-classified, non-merit system, at-will position.

First review of applications will be Monday, July 22, 2019

A Public Safety Communications Manager is responsible for managing and directing the work within the Public Safety Communications Center which is a twenty-four hour, seven-days-per-week operation involving multi-agency dispatching and a valley-wide automatic aide system.  This position supervises Public Safety Communications Administrators who are responsible for overseeing the day-to-day operations and technical support (as related to operations) for police dispatching services, special projects, or 911 operations.  Specific duties of the Manager include:  managing the staffing for 24/7 Public Safety Dispatch Center; developing and creating strategies for efficiency; overseeing upgrades and maintenance issues involving the Computer Aided Dispatch (CAD) and radio system; assisting with the management of technology systems related to resources for the Maricopa Region 911 (MR911) phone lines; assisting in making recommendations for the Police Communications budget, reviewing expenditures each month, and analyzing spending; hiring and training staff involving staff development, employee relations, prioritizing and assigning work activities, and advising on issues; and serving as the liaison to the Topaz Regional Wireless Cooperative (TRWC) and as the Public Safety Answering Point (PSAP) Manager.  This class performs related duties as required.

This class is distinguished from the class Public Safety Communications Administrator by the administrative duties performed and additional responsibility in the areas of supervisory, fiscal, and decision-making capacity.  This class is supervised by a Technical Services Commander who evaluates work through observation, reports, meetings, and results achieved.  This class is FLSA exempt-executive. 

Please refer to the link below for the full job description.

Qualifications & Requirements

Employee Values:  All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required.  Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Criminal Justice, Business Administration, Public Administration, or related field.  Extensive (5+ years) progressively responsible managerial, supervisory, and administrative experience. 

Special Requirements.  Because of the confidential, sensitive nature of information handled, successful completion of a background investigation, polygraph testing, and psychological examination will be required.

Substance Abuse Testing.  Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

Preferred/Desirable Qualifications.  Management experience in a Public Safety Communications Center is preferred.  Experience with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems is also preferred.

Link to Job Description

Application Instructions

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